RETURN POLICY

OUR POLICY LASTS 14 DAYS. IF MORE THAN 14 DAYS HAVE PASSED SINCE YOUR PURCHASE, UNFORTUNATELY WE CANNOT OFFER ANY REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE CONDITION YOU RECEIVED IT. IT MUST ALSO BE IN ITS ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

IN SOME CASES, ONLY PARTIAL REFUNDS ARE GIVEN:

* ANY ITEM THAT IS NOT IN ITS ORIGINAL CONDITION, IS DAMAGED, OR IS MISSING PARTS FOR ANY REASON NOT DUE TO ERROR ON OUR PART.

* ANY ITEM RETURNED MORE THAN 14 DAYS AFTER DELIVERY

REFUNDS: ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL EMAIL YOU TO NOTIFY THAT WE HAVE RECEIVED THE RETURNED ITEM. WE WILL ALSO CERTAIN YOU WHETHER YOUR REFUND IS APPROVED OR DENIED.

IF APPROVED, YOUR REFUND WILL BE PROCESSED AND YOUR CREDIT CARD OR ORIGINAL PAYMENT METHOD WILL BE CREDITED AUTOMATICALLY WITHIN A FEW DAYS.

DELAYED OR MISSING REFUNDS: IF YOU HAVE NOT YET RECEIVED A REFUND, CHECK YOUR BANK ACCOUNT FIRST. THEN CONTACT YOUR CREDIT CARD ISSUING COMPANY, AS IT MAY TAKE A LITTLE TIME FOR YOUR REFUND TO BE OFFICIALLY POSTED.

THEN, CONTACT YOUR BANK. POSTING A REFUND IS OFTEN PRECEDED BY A PROCESSING TIME. IF YOU HAVE DONE ALL THESE STEPS AND STILL HAVE NOT RECEIVED YOUR REFUND, CONTACT US AT: HELLO@PULPECLOTHING.COM.

SALE OR PROMOTION ITEMS: ONLY ITEMS AT NORMAL PRICE ARE REFUNDABLE. UNFORTUNATELY, SALE OR PROMOTION ITEMS ARE NOT SALE.

EXCHANGES: WE ONLY REPLACE INITIALLY DEFECTIVE OR DAMAGED ITEMS. IF YOU NEED TO REPLACE YOURS WITH THE SAME ITEM, EMAIL US AT HELLO@PULPECLOTHING.COM

GIFTS: IF THE ITEM WAS MARKED AS A GIFT AT THE TIME OF PURCHASE AND WAS SHIPPED DIRECTLY TO YOU, YOU WILL RECEIVE A GIFT CREDIT OF THE EQUIVALENT VALUE OF THE RETURNED ITEM. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT VOUCHER WILL BE SENT TO YOU BY POSTAL.

IF THE ITEM WAS NOT MARKED AS A GIFT AT THE TIME OF PURCHASE, OR IF THE PERSON ORIGINATING THE GIFT WAS SENT THE ORDER WITH THE INTEND OF DELIVERING IT TO YOU LATER, THIS IS WE WILL SEND THE REFUND TO HER AND SHE WILL KNOW THAT YOU HAVE RETURNED HER GIFT.

SHIPPING

TO RETURN YOUR PRODUCT, YOU MUST CONTACT US BY EMAIL: HELLO@PULPECLOTHING.COM

SHIPPING COSTS RELATED TO RETURNING YOUR ITEM ARE YOUR RESPONSIBILITY. THEY ARE NOT REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED.

DEPENDING ON WHERE YOU LIVE, THE TIME TO RECEIVE YOUR EXCHANGED PRODUCT MAY VARY.

IF YOU ARE SHIPPING AN ITEM WITH A VALUE MORE THAN €30, WE RECOMMEND THAT YOU USE A SHIPPING TRACKING SERVICE OR HAVE YOUR SHIPMENT INSURED. WE DO NOT GUARANTEE THAT WE WILL RECEIVE THE RETURNED ITEM.